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LEGAL

Terms of Service

The terms governing use of dpms.ca, the Direct PMS application, and the live demo.

Last updated 15 August 2026
A good-faith starting policy, not a substitute for legal advice. A production Master Service Agreement — with SLAs, indemnities and data processing terms — is provided during onboarding for paying organisations; contact support@dpms.ca.

Using the site and demo

The live demo (/demo) is a shared account reset daily. Don't enter real customer, financial or personal data into it — treat everything you put there as visible to other demo visitors and gone within 24 hours. Applications submitted through /register are reviewed personally; submitting one doesn't create a contract until we approve it and your organisation is provisioned.

Your account

Once approved, your organisation is responsible for the data entered into its account and for keeping login credentials confidential. You're responsible for the accuracy of information about your own properties, owners, tenants and guests.

Your data

You own the data your organisation enters into Direct PMS. We process it to provide the service, as described in our Privacy Policy. You can export your data or request deletion by contacting support.

Payments

Subscription billing and guest/owner payment processing run through Stripe. Direct PMS charges a flat 2% on bookings collected through the platform's own payment flow, on top of Stripe's standard processing fees — see the pricing section for current bundle rates.

Acceptable use

Don't use dpms.ca or the demo to attack, scrape at abusive volume, or attempt unauthorized access to any account other than your own. We can suspend access for accounts that violate this or that we reasonably believe are fraudulent.

Availability

We aim for high availability but don't guarantee the service will be uninterrupted or error-free. Scheduled maintenance and third-party outages (hosting, payment processing) are outside our direct control.

Limitation of liability

To the extent permitted by law, Direct PM Systems Inc.'s liability for any claim relating to the service is limited to the fees you paid us in the twelve months before the claim arose. We're not liable for indirect, incidental or consequential damages.

Changes

We'll update the date at the top of this page when these terms change, and post material changes on our changelog. Continued use after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of Ontario, Canada.

Contact

Direct PM Systems Inc. · 100 University Ave, 5th Floor, Toronto, ON M5J 2Y1, Canada
support@dpms.ca